Essential Guest Policies & Standards
At Claimorbit Hotel, we believe in a guest-friendly approach that balances modern comfort with clear, fair guidelines. Our policies are designed to ensure every stay is safe, quiet, and consistently exceptional.
Booking, Cancellation & Payment
Flexible Financial Policies
Confirmation & Deposits: A valid credit card is required to secure all bookings. For standard rates, a one-night deposit may be authorized 48 hours prior to arrival. Pre-paid or non-refundable rates require full payment at the time of booking.
Payment Methods: We accept Visa, Mastercard, American Express, and JCB. Please note that a 1.5% surcharge applies to all credit card transactions. Cash payments are accepted upon check-out, provided a credit card was used for initial security.
Cancellation Rules: Cancellations made 24 hours or more before the 2:00 PM check-in time incur no penalty. Late cancellations or no-shows will be charged the equivalent of the first night's stay.
House Rules & Safety
Conduct & Community
Timing: Check-in is available from 2:00 PM. Check-out is strictly by 11:00 AM to allow for our high-standard cleaning protocols. Late check-outs may be requested but are subject to availability and fees.
Environment: Claimorbit Hotel is a 100% smoke-free environment. This includes all guest rooms, balconies, and common areas. A cleaning fee of $500 applies to any violation.
Conduct: Quiet hours are observed between 10:00 PM and 7:00 AM. We maintain a strict "No Party" policy to ensure the comfort of all guests. Occupancy limits per room type are strictly enforced.
Privacy, Data & Legal
Your privacy is paramount at Claimorbit Hotel. We collect and handle guest data—including contact details and booking history—strictly to provide and improve our services. We utilize industry-standard encryption for all digital transactions and never share your personal information with third parties for marketing purposes without explicit consent.
Our liability is limited in accordance with the Innkeepers' Act. We recommend all guests maintain comprehensive travel insurance. For health-related policies, including our current COVID-19 safety measures, please refer to our dedicated health portal.
For further information, please read our Full Privacy Documentation .
Policy Clarifications?
Our reception team is available 24/7 to assist with any questions regarding your stay or our terms.
